Experienced Product Manager and Developer who ensures complex web-based enterprise applications are easy to use, Revised Section 508 accessible, fast, stable, centered on accomplishing the user's goals, and measurably successful.
Every day, over 250,000 DOD and Federal employees use mission-critical secure web applications he helped create.
Happy users confidently complete their tasks, can report workflow problems for tracking and resolution, and are provided timely follow-up after feedback. Open communication channels from developers to users, perform effective user evaluation and feedback sessions, and measureably improve satisfaction.
The user's expected performance vs. percieved speed of digital products is a primary driver of customer satisfaction scores. Users must be able to quickly navigate workflows and recover from errors. Resolve code and configuration bottlenecks with the goal of 2 second end-user page loads.
Ensure Federal electronic and information technology (EIT) is equally accessible for all users and meets Web Content Accessibility Guidelines (WCAG) success criteria.
page load() and time to iteractive (TTI) events below 2 seconds on real-world production enterprise web applications. Has achieved up to 80% reduction in sitewide-average roundtrip pageload time.I work with over half of the Executive Branch Agencies, Department Sub-Agencies, Bureaus, GSA and the DOD. Names, logos and seals of the Federal Government cannot be used for other than official business. However, below are a selection of corporate and non-profit clients where most have completed multiple projects.
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