Happy users confidently complete their tasks, can report workflow problems for tracking and resolution, and are provided timely follow-up after feedback. Open communication channels from developers to users, perform effective user evaluation and feedback sessions, and measureably improve satisfaction.
The user's expected performance vs. percieved speed of digital products is a primary driver of customer satisfaction scores. Users must be able to quickly navigate workflows and recover from errors. Resolve code and configuration bottlenecks with the goal of 2 second end-user page loads.
Ensure Federal electronic and information technology (EIT) is equally accessible for all users and meets Web Content Accessibility Guidelines (WCAG) success criteria.
Defining user need and ensuring that the interface has elements that are easy to access, understand, and facilitate those actions.